Effective Date: 24/04/2025

At Birchblack Limited, we are committed to delivering high-quality, personalised fitness services. Please read our policy carefully before purchasing.

Online Coaching & Custom Fitness Plans

Due to the personalised nature of our services:

Refunds are not available once a coaching program or custom plan has been delivered or started. If you purchase and change your mind before any content is delivered, you may request a refund within 24 hours of purchase.

Exceptions & Discretion

Refunds may be considered in exceptional circumstances (e.g. medical issues) at our sole discretion. Proof may be required.

Payment Disputes

If you experience any issues with billing, please contact us directly at [email protected]. We aim to resolve disputes quickly and fairly.